圖書館讀者調查於2023年11月6日至12月12日期間進行，收集讀者對本館服務、資源及設施的意見與建議。期間共有逾800位讀者填寫問卷，為圖書館未來發展提供重要參考。本館衷心感謝所有參與調查的讀者。所有意見對於日後服務規劃與發展方向，具有深遠意義。 為表謝意，圖書館特別舉辦抽獎活動，由贊助商提供超過20份豐厚獎品送予得獎者。
| 抽獎 | |
|---|---|
| 頭獎 | iPad 第十代64GB (由EBSCO贊助) |
| 二獎 | 小米智能手環 8 (由ProQuest（Clarivate 旗下）贊助) |
| 三獎 | 無線充電器 (由Elsevier與ProQuest（Clarivate旗下）聯合贊助) |
| 四獎 | USB便攜風扇 (由iGroup贊助) |
| 五獎 | 港幣 $100 圖書禮券 |
| 參與獎 | 紀念品乙份（由各贊助商提供） |
抽獎
頭獎
抽獎
iPad 第十代64GB (由EBSCO贊助)
二獎
抽獎
小米智能手環 8 (由ProQuest（Clarivate 旗下）贊助)
三獎
抽獎
無線充電器 (由Elsevier與ProQuest（Clarivate旗下）聯合贊助)
四獎
抽獎
USB便攜風扇 (由iGroup贊助)
五獎
抽獎
港幣 $100 圖書禮券
參與獎
抽獎
紀念品乙份（由各贊助商提供）
頒獎典禮已於 2024 年 1 月 31 日在京士柏校舍圖書館圓滿舉行，恭喜所有得獎者！
由時任署理副校長（行政及發展）何炳裕先生及圖書館館長黃麗琼博士親自頒發獎項予得獎者。
Mr. Patrick HO, Acting Vice President (Administration & Development), and Dr. Jade WONG, Librarian, presented the prizes to winners.
Special thanks go to the above sponsors for supporting this event.
重點意見與回應 （圖書館將根據讀者在意見中使用的語言使用同樣語言回應）
| Category | Comments from Users | Library Responses |
|---|---|---|
| Facilities & Environment | “Is there any plans to the renovate the discussion room on the second floor of the library. They are not sound proof which means if the people are having a loud discussion they would affect the people outside studying” | Comments well noted. The Library will discuss the issue with relevant departments. |
“Please turn the temp. of ac a bit upper, its just very very very cold even with my coat on” | Thermometers have been placed at different locations to monitor the indoor temperature. Users may inform our staff to adjust the temperature in the public area and they may also adjust the temperature of the air conditioner in computer laboratories and quiet study rooms themselves. | |
| Resources | “I think it's wise to expand the inventory, especially of fictional books. Currently there;s one shelf about literature. Increasing some clasics would be a wise move as it could liberate, enlighten Tung Wah student which is in line with the goal of our college. Please highly consider this advice. I always enjoy your service. Thank you!!” | The Library will continue to develop and strengthen its collections to meet the evolving teaching, learning and research demands of our College. If users have any recommendation on acquisition of the item, please feel free to send us the details by email. |
“It is hoped that more updated version of textbook can be online access.” | ||
| Services & Policy | “It is not attractive enough to spend time on it. Although the workshop does provide useful information that we need, consider to add the recording in to the library website may be a good idea. So that students could watch the video whenever they need but not in a one time workshop.” | Comments well noted and will be considered. The Library will discuss the issue with relevant departments. Since the start of the COVID-19 pandemic, the Library has conducted workshops in hybrid mode. Also, users may relive the online workshops via Blackboard at: https://twc-hk.libguides.com/library-workshops Users are welcome to request a tailor-made Library workshop, please let us know the details such as the topic, program, course code, date and time, duration and number of users at least 2 weeks in advance. |
“No time, upload recording of workshop to library page” | ||
“Provide socket with the borrowing of cables” | The Library thanks for the valuable comments and will take them into consideration in determining future development. | |
“Provide the service of borrowing the charger” | ||
“It’s too late for the opening hour at the morning and no Sunday sessions” | The Library thanks for the valuable comments and will take them into consideration in determining future development. The Library has extended its opening hours for mid-term examination and final examination. The Library will review the effectiveness to make further actions. | |
| “Libray opening hours can extend long hours in saturday and sunday in examination weeks is better.” | ||
| Staff Performance | “The staff at the front desk are very willing to help and are successful in assisting me everytime” | Thank you for your encouragement to the Library. |
“I appreciate very much the service provided by the colleagues of the Library. For me, our Library has always been trying to innovate new services, e.g., Free Books for Pick Up..” |
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