本次調查收集讀者對圖書館空間、設施、資源及服務的意見與回饋。調查於2020年11月23日至12月21日期間進行，圖書館透過電郵及在Facebook和Instagram平台發布訊息，邀請東華學院教職員及學生參與。圖書館衷心感謝所有參與調查的讀者。所有寶貴意見，對於規劃未來服務模式及發展方向具有深遠意義。
為表達謝意，圖書館特別舉辦抽獎活動，送出以下獎品：
| 抽獎 | |
|---|---|
| 頭獎 | 小米智能感應洗手液機套裝（由 EBSCO 贊助） |
| 二獎 | USB 隨身儲存裝置（由 ProQuest 贊助） |
| 三獎 | 環保袋（由 Mendeley & Elsevier 聯合贊助） |
| 四獎 | 筆記本（由 Wolters Kluwer Ovid 贊助） |
| 參與獎 | 原子筆（由 Mendeley & Wolters Kluwer Ovid 贊助） |
抽獎
頭獎
抽獎
小米智能感應洗手液機套裝（由 EBSCO 贊助）
二獎
抽獎
USB 隨身儲存裝置（由 ProQuest 贊助）
三獎
抽獎
環保袋（由 Mendeley & Elsevier 聯合贊助）
四獎
抽獎
筆記本（由 Wolters Kluwer Ovid 贊助）
參與獎
抽獎
原子筆（由 Mendeley & Wolters Kluwer Ovid 贊助）
Special thanks go to the above sponsors for supporting this event.
重點意見與回應（圖書館將根據讀者在意見中使用的語言使用同樣語言回應）
| Comments | Responses |
|---|---|
| I want to point out that the latest IELTS exam paper also not enough for 1day reserved. There are 4sets of practice papers in one book. It is impossible to finish them within 2days. Especially for the listening part. Doing 2-4 listening exercises within 2 days cannot be improved so much of our skills. I suggest to buy more sets of book or get an online version if it has so that it won’t be limited our reserved days. | Loan period of the latest edition of IELTS exam papers has been extended to 7 days. We will continue to acquire more relevant resources to help you to prepare for IELTS exam. |
| Just a very little wish. I suggest the library can open on Sunday starting week 6 not and only just for exam periods because student will have midterm at week 8 and then have project submissions starting from week 10 usually. If the library opens every day, we can come back to do revision and research for the whole day would be very productive. | The Library has extended its opening hours for mid-term examination in AY2020/2021 Semester 2. The Library will review the effectiveness to make further actions. |
| Better extend the loaning period (1 week for Video and 2 times renewal, 2 months for books and 2 times renewal). | The Library has increased loan quota and extended renewal period for all users. More details at Library website. |
| If the study room (for group discussion) can offer more timely for us will be Better. | We have upgraded the Library room booking system in February 2021. There are more sessions for booking per day and more user-friendly interface. |
| Recording of E-workshop can be available on online platform. | You may relive the online workshops via “Blackboard” at Library website. |
| Library staff are friendly and helpful. They response to my request promptly and are able to provide useful solutions to my problem. | Thank you. |
| Staffs in the library are really good and professional. Their responses are quick and well explained. Thanks so much! | |
| The staff shows flexibility in serving us. They always try their best to serve us. | |
| Librarian are kind | |
| I would like to thanks all the library staff. | |
| Polite attitude |
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